OhMD
HIPAA-Compliant Patient Communication Platform
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Quick Verdict: Is OhMD Worth It?
OhMD is worth considering if:
- Your practice struggles with high inbound call volume and wants to deflect calls to text
- You need HIPAA-compliant patient communication that integrates with your EHR
- Staff burnout from phone interruptions is affecting patient care
- Patients prefer texting over calling and you want to offer that option
- You want AI assistance for routine patient requests like scheduling and refills
OhMD is NOT worth it if:
- Your budget is under $300/month for patient communication
- You don't have a landline phone number to text-enable
- You need advanced workflow automation beyond messaging
- You prefer month-to-month flexibility over annual commitments
- Basic SMS without EHR integration is sufficient for your needs
The Problem OhMD Solves
Phone calls remain the primary way patients contact their healthcare providers—but they're also one of the biggest sources of front desk stress. Staff spend hours fielding calls for appointment requests, prescription refills, general questions, and follow-ups. Many patients sit on hold, leading to frustration and sometimes missed care.
The typical scenario: front-desk staff are constantly interrupted by phone calls, patients wait on hold or play phone tag, voicemails pile up unanswered, and staff can only handle one call at a time. Each interaction is time-consuming and creates bottlenecks during busy periods.
In a world where 81% of patients look at online reviews before choosing a doctor and texting has become the preferred communication method, practices that can't offer convenient communication options risk losing patients to competitors who can.
OhMD's core value proposition
How OhMD Works in Practice
OhMD brings AI-driven and human-led conversations together across phone, text, and web in a single unified inbox, allowing practices to deflect routine calls with AI while keeping staff in control when expertise is needed.
OhMD uses a "hero-in-the-loop" model that sets it apart from purely automated solutions. AI handles routine patient requests—scheduling, call deflection, common questions—but staff can step into, respond to, or take over any conversation instantly from the same platform.
Unified Inbox Experience
All patient communication—calls, texts, web chats—flows into a single unified inbox. Staff can see all conversations in one place, assign messages to team members, and keep multiple conversations going simultaneously (unlike phone calls where you can only handle one at a time).
When a patient chat is closed, the conversation history automatically uploads to the patient's EHR chart (Automate plan), making it searchable and visible to anyone in the practice. This eliminates manual documentation and ensures complete communication records.
Call-to-Text Deflection
One of OhMD's most popular features allows practices to offer patients the option to switch from a phone call to a text conversation. Patients who call can be prompted to text instead, reducing hold times and freeing up staff to handle multiple conversations.
Practices using OhMD report fewer staff-handled calls, lower communication costs, and improved patient access—without hiring additional staff or outsourcing to call centers. Over 40,000 providers use OhMD to simplify patient communication.
EHR Integration
OhMD maintains integrations with 20+ major EHR systems including athenaOne, AdvancedMD, eClinicalWorks, ModMed, Healthie, Nextech, DrChrono, and Veradigm. When conversations are closed, the complete chat history syncs to patient charts automatically.
"OhMD has really improved how we communicate with our patients. Texting is quick, secure, and much more convenient for both our staff and our patients. Patients love that they don't have to sit on hold or play phone tag."
— Patient Service Rep, Small Business
"Closing the OhMD chat seamlessly uploads the chat history to our Athena EMR, so anyone in the practice can see the record of what was discussed. It has been extremely easy to implement and I use it every day!"
— Verified User, Mid-Market Practice
Key Features Deep Dive
Core Communication Features
- Two-way SMS & Secure Texting: HIPAA-compliant text messaging between staff and patients
- Text-enabled Landline: Patients text your existing phone number—no new numbers to remember
- Unified Inbox: All calls, texts, and web chats in one centralized location
- Broadcast Messaging: Send personalized messages to many patients at once (appointment reminders, review requests, etc.)
- Live Web Chat: Embed secure chat on your website for patient inquiries
- Video Visits: Launch telemedicine visits directly from a text conversation
- Voicemail Transcription: Voicemails transcribed and delivered to inbox
AI & Automation Features (Automate Plan)
- AI Voice & Text Agent: Resolves routine patient requests like scheduling, Rx refills, and common questions
- AI Smart Assignments: Automatic message routing to the right person/team based on patient intent
- EHR Integration: Automatic chart uploads when conversations close
- Workflow Automation: Automated patient messaging for common tasks like appointment reminders and form requests
What practices report after implementing OhMD
- Fewer staff-handled calls
- Lower communication costs
- Improved patient access and satisfaction
- Reduced front desk interruptions and staff burnout
- Patient growth without hiring or outsourcing
Pricing Breakdown
OhMD offers two main pricing tiers. All plans include HIPAA compliance and secure messaging. OhMD currently offers your first month free as a promotional offer.
| Plan | Monthly Cost | Workflow Runs | Active Workflows | Support Level | Best For |
|---|---|---|---|---|---|
| Communicate | $300/month | Unlimited messaging | All core features | Standard support | Practices wanting secure patient texting |
| AutomatePopular | $500/month | Unlimited messaging + AI | All features | Premium support | Practices needing EHR integration & AI automation |
Pricing Context & Value Analysis
At $300/month for the Communicate plan and $500/month for Automate, OhMD is positioned as a mid-to-premium patient communication solution. This pricing includes unlimited messaging and users—there's no per-user charge that escalates with team size.
When evaluating OhMD's cost, consider:
- Staff time savings: Multiple text conversations can be handled simultaneously vs. one-at-a-time phone calls
- Reduced call volume: Call-to-text deflection directly reduces phone burden on front desk
- Patient retention: Convenient communication improves patient satisfaction and reduces no-shows
- Hiring costs avoided: Automation can handle routine requests without additional staff
Alternatives Pricing Comparison
- Spruce Health: $24-$49/user/month (per-user pricing can escalate)
- Weave: Starting at $249/month (includes VoIP and payments)
- Klara: Custom pricing (similar feature set)
- TigerConnect: Enterprise pricing (large organization focus)
User Experience: What Real Customers Say
Based on 170+ verified G2 reviews, OhMD maintains a 4/5 star rating. User feedback reveals consistent themes across both strengths and limitations.
Positive Feedback Themes
Communication Efficiency
"Love to not have to be tied up on phone. Everyone is using texting now so it helps. OhMD has been a game changer for my daily activities."
— Clinical MA, Small Practice
HIPAA Compliance & Integration
"I loved that I was able to text with clients and still be HIPAA compliant. That we can upload the texting to my online platform to save the records."
— Mental Health Provider
Patient Satisfaction
"In a world where texting has become a primary form of communication, OhMD has filled the void. We are seeing daily improvements in effective patient communication."
— Verified User, Mid-Market Organization
Critical Feedback and Limitations
Technical Issues Reported
"We have been complaining to OhMD support since February regarding extreme glitchiness to the point we can barely use it. They keep responding that they are working on it but never fix it."
— Psychiatrist, Small Practice
Cost Concerns
"Mostly the cost. There were some features we were looking for that were not offered by OhMD. We were able to get more features for less cost with another company."
— Patient Services Director
Minor UI Issues
"Some of the messages we have with our patients literally disappear and we have to go and search for it. The saved replies feature could be improved—it takes too many clicks."
— Multiple G2 Reviewers
Balanced Assessment
OhMD Pros and Cons: Balanced Assessment
Pros
- HIPAA Compliant: Fully secure, encrypted messaging that meets healthcare compliance requirements for patient communication
- Unified Inbox: All patient communication (calls, texts, web chat) flows into one centralized location for easy management
- Call-to-Text Deflection: Reduce phone volume by offering patients the option to switch from calls to text conversations
- EHR Integration: 20+ integrations with automatic chart uploads when conversations close—no manual documentation needed
- AI Assistance: Hero-in-the-loop model handles routine requests while keeping staff in control for complex issues
- Video Visits Included: Telemedicine capability included in all plans—launch directly from text conversations
- Text-Enabled Landline: Patients text your existing phone number—no new numbers to remember or market
- High User Satisfaction: 4/5 rating on G2 with 170+ reviews; consistently praised for ease of use and patient convenience
Cons
- Price Point: $300-$500/month may exceed budgets for very small practices compared to per-user alternatives
- Landline Required: OhMD requires a landline to text-enable—cannot get a standalone texting number
- Technical Glitches Reported: Some users report persistent bugs, slow performance, and automatic logout issues
- Support Response Variability: While many praise support, some users report slow response times for technical issues
- Limited Advanced Automation: Compared to workflow automation platforms like Keragon, OhMD focuses on communication rather than multi-system automation
- Mobile App Limitations: Mobile app has fewer features than the web interface according to some reviewers
Who Should Use OhMD (and Who Shouldn't)
OhMD Makes Sense For:
- Physician practices with high call volume: Call-to-text deflection can significantly reduce front desk phone burden
- Practices wanting EHR-integrated messaging: Automatic chart uploads eliminate manual documentation
- Organizations experiencing staff burnout: Reduce phone interruptions and enable multi-tasking with text
- Practices seeking patient convenience: Meet patients where they are—texting is the preferred communication method
- Teams needing AI assistance: Hero-in-the-loop model handles routine requests without replacing human judgment
OhMD is NOT the Right Fit For:
- Very small budgets: At $300/month minimum, practices with limited budgets should explore per-user alternatives
- Organizations without a landline: OhMD requires a landline to text-enable—no standalone texting numbers
- Practices needing advanced workflow automation: For multi-system automation beyond messaging, consider Keragon
- Organizations requiring perfect uptime: Some users report technical glitches; mission-critical operations may need backup
- Teams prioritizing mobile experience: Mobile app has reported limitations compared to web interface
OhMD vs. Alternatives
Klara (Patient Engagement Platform)
Viable AlternativePricing: Custom pricing (contact sales)
Strengths
- Strong EHR integrations similar to OhMD
- Built-in telemedicine
- Call-to-text conversion
- AI-powered message routing
Limitations
- Less transparent pricing
- May require longer setup time
Verdict: Strong alternative for practices wanting similar features with potentially different EHR support
Spruce Health
Viable AlternativePricing: $24-$49/user/month
Strengths
- Lower per-user pricing
- HIPAA compliant
- Video calls included
- E-fax capabilities
Limitations
- Per-user pricing can escalate
- Fewer EHR integrations than OhMD
Verdict: Good for smaller practices with limited EHR integration needs
Weave
Viable AlternativePricing: Starting at $249/month
Strengths
- Comprehensive communication platform
- VoIP phone system included
- Payment processing
- Review management
Limitations
- More expensive for basic texting
- Broader scope may be overkill for messaging-only needs
Verdict: Better for practices wanting all-in-one communication, payments, and reviews
TigerConnect
Viable AlternativePricing: Custom pricing (enterprise-focused)
Strengths
- Clinical communication platform
- Role-based messaging
- HITRUST certified
- FDA-cleared alarm management
Limitations
- Enterprise pricing
- Overly complex for small practices
Verdict: Best for large healthcare systems; cost-prohibitive for small-mid practices
Textline
Viable AlternativePricing: Custom pricing
Strengths
- Patented HIPAA consent workflow
- Enterprise-grade security
- SOC 2 & TCPA compliant
- Advanced team collaboration
Limitations
- Not healthcare-specific
- Fewer EHR integrations
- Broader focus than patient communication
Verdict: Good for organizations prioritizing consent documentation; less healthcare-specific than OhMD
Conclusion: OhMD occupies a strong position in the HIPAA-compliant patient communication market with its unified inbox approach and EHR integrations. For practices prioritizing call reduction and patient texting, OhMD is a top choice. Practices with smaller budgets might prefer Spruce Health's per-user model, while those wanting an all-in-one platform (communication + payments + reviews) should consider Weave.
Implementation Reality: First 30-90 Days
Initial Setup
Week 1
- Account creation and team onboarding
- Text-enabling your landline number
- Configuring saved replies and templates
- Setting up team assignments and routing
Expected Outcome: Basic texting operational within days
Staff Training & Workflow Setup
Week 2
- Training staff on unified inbox management
- Setting up broadcast messaging templates
- Configuring call-to-text deflection settings
- Testing video visit functionality
Expected Outcome: Staff comfortable with daily operations
EHR Integration & AI Setup
Week 3-4 (Automate plan)
- Connecting EHR system for automatic chart uploads
- Configuring AI agent for common patient requests
- Setting up AI smart assignments by message intent
- Fine-tuning automation rules and escalation paths
Expected Outcome: Full automation operational; measurable call reduction
Common Implementation Considerations
- Landline text-enabling: Process typically takes a few days; ensure your number can be text-enabled
- Staff training: While the interface is user-friendly, staff need time to adopt new communication workflows
- Patient adoption: Patients need to be informed about the texting option; consider announcement campaigns
- EHR configuration: Integration setup may require coordination with your EHR vendor for optimal results
Final Verdict: Is OhMD Worth It?
OhMD delivers on its core promise: reducing phone burden through HIPAA-compliant patient texting with EHR integration. The platform successfully addresses the fundamental problem of high inbound call volume by giving patients a convenient alternative to phone calls while keeping all communication in one unified inbox.
The Value Equation
Whether OhMD is "worth it" depends entirely on your organization's constraints:
OhMD is worth the investment if:
- You're a physician practice with high inbound call volume
- You want HIPAA-compliant patient texting that integrates with your EHR
- Staff burnout from phone interruptions is a real problem
- You can justify $300-$500/month based on efficiency gains
- Patients are asking for text communication options
OhMD is NOT worth it if:
- Your maximum budget is under $300/month
- You don't have a landline phone number
- You need advanced multi-system workflow automation
- Your EHR isn't on OhMD's integration list
Our recommendation: Start with OhMD's first-month-free offer to test the platform with your actual patient communication workflows. Document current phone volume and staff time spent on calls, then measure the reduction during your trial. This concrete data will justify whether the subscription cost makes sense for your practice's specific situation.
Try OhMD: First Month Free
Affiliate Disclosure
The link below is an affiliate link. If you sign up, we may earn a commission at no additional cost to you. This does not influence our recommendations — we evaluate all products independently based on our review methodology.
OhMD
- ✓Full platform access during trial
- ✓Text-enable your existing landline
- ✓Unified inbox for all patient communication
- ✓HIPAA-compliant secure messaging
- ✓Video visits included
After trial: $300/month (Communicate) or $500/month (Automate)
Contract: Contact OhMD for contract details
Frequently Asked Questions
Thomas Reynolds advises healthcare organizations on HIPAA risk management, vendor oversight, and compliance readiness. He focuses on identifying data exposure risks and implementing corrective action plans.
See our review methodology